Refund Policy

1. Overview

At Hunermand.in, we are committed to ensuring your satisfaction with our software solutions and services. This Refund Policy outlines the terms and conditions for refunds and is designed to be fair and transparent.

2. 30-Day Refund Period

We offer a 30-day refund period for most of our software solutions and services. If you are not satisfied with our services, you may request a refund within 30 days from the date of purchase or service commencement, whichever is applicable.

3. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within the 30-day period
• You must provide a valid reason for the refund request
• For software solutions, the software must be uninstalled from all systems
• Any access credentials or licenses provided must be deactivated or returned
• For custom development projects, refund eligibility may be limited to specific milestones as outlined in your service agreement

4. Non-Refundable Items

The following items and services are generally not eligible for refunds:

• Custom software development services after requirements have been approved and development has commenced
• Implementation services that have already been performed
• Training services that have already been delivered
• License fees for third-party software that has been activated or deployed
• Renewal of subscription services after the first 30 days

5. Partial Refunds

In some cases, we may issue partial refunds based on the following considerations:

• Extent of services already delivered
• Usage of software solutions
• Resources committed to your project
• Terms specified in your individual service agreement

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team through our contact page
2. Provide your order or invoice number
3. Specify the reason for your refund request
4. Include any relevant documentation or information to support your request

We will review your request and respond within 5 business days.

7. Refund Processing

Once approved, refunds will be processed as follows:

• Refunds will be issued using the original payment method when possible
• Processing time for refunds is typically 5-10 business days
• For payments made via bank transfer, we may require additional banking information
• Any applicable taxes or fees may be deducted from the refund amount as required by law

8. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you are requesting a refund outside of the 30-day period or for normally non-refundable items, please contact us with details of your situation. We will review such requests on a case-by-case basis.

9. Service Level Agreements

For services covered by specific Service Level Agreements (SLAs), refund policies may be governed by the terms outlined in those agreements. Please refer to your specific SLA for details.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We will notify current customers of any material changes via email or through our service portal.

11. Contact Us

If you have any questions about our Refund Policy, please contact us at: